Frequently Asked Questions

General

• How much does it cost to create my own Gigmax?
• How much storage space do I get?
• What types of files can I store in my Gigmax?
• What happens when I fill my allotted storage space in My Gigmax?
• How secure is my data? Is it encrypted?

Storing, Syncing, Accessing

• Why do some of my files/folders have an icon with a green check mark over them?
• Why do some of my files/folders have an icon with red arrows over them?
• Why do some of my files/folders have a blue arrow rather than a green check mark over them?
• Why is it taking so long for my files to upload?
• How is the date modified determined?
• How do I sync a folder on my computer with my Gigmax?
• How do I unlink an existing folder or computer from my Gigmax?
• Can I just store and sync files directly in My Gigmax folder?
• Can files saved to My Gigmax share the same name?
• If I delete a file online, will it be deleted on my computer?
• If I reorganize my synced files on my computer, will it affect how the files are structured online? Vice versa?

Sharing

• What is the difference between making a file public and making a file private?
• What is the difference between a shared folder and a public folder?
• Why isn't my file showing up on the community page?
• How do I share a folder?
• With whom can I share folders?
• How do I remove someone as a Gigmax friend?
• If I remove someone as a Gigmax friend, can that person still access the folders I previously shared with him/her?
• What does the "View members" option under a shared folder mean?
• How do I email a file?
• What does it mean to "Get Public Link"?

Account

• How do I change my password?
• How do I change my personal information?
• How do I change my billing information?
• How do I stop receiving emails from Gigmax?
• Can I deactivate my account?
• If I deactivate my Gigmax account, will I lose all my files?
• What if my question is not answered here?

How much does it cost to sign up for Gigmax?

We offer a free plan that includes 4 GB of storage. However, as your storage needs grow, you may be interested in enrolling in a tiered payment plan. Sign up now!

How much storage space do I get?

A free account includes 4 GB (4096 MB) of storage space. With a payment plan, you can increase your storage to 25 GB, 50 GB, 150 GB, or 500 GB. All plans can be viewed on our sign up page.

Which types of files can I store in my Gigmax?

You can store any type of file you want as long as you are the rightful owner of it (i.e. no pirated music). For more information, refer to our Terms of Service.

What happens when I fill my allotted storage space in My Gigmax?

When your maximum storage space is reached, you will no longer be able to upload new files. You may either delete existing files or choose to upgrade your account. To upgrade your account, login and go here.

How secure is my data? Is it encrypted?

Each file saved on the Gigmax servers is encrypted with secure socket layers, SSL (AES-256 bit encryption and enforces 2048-bit CSR encryption). Whether you are transferring, storing, or editing a file, the information within is private and secure. We guarantee it.

Why do some of my files/folders have an icon with a green check mark over them?

A green checkmark will appear to let users know their files/folders have properly synced with their Gigmax accounts. Only when the green icon is visible is the file/folder properly synced online and with other computers.

Why do some of my files/folders have an icon with red arrows over them?

A file/folder with a red arrow on its icon is not synced with your Gigmax account. Any changes you make to the file/folder will not be saved across other computers with which you are synced. Changes will not appear on Gigmax.com either. Often, after you click "sync folder," the folder will have a red arrow on it as it works to sync all the files within it. Syncing time varies, and a green check mark will appear when it finishes.

Why do some of my files/folders have a blue arrow rather than a green check over them?

To save storage space on your computer, folders saved within a synced computer are not automatically downloaded to other synced computers. This means any changes to the document will not be saved across synced devices. To sync the file or folder, right click and select "Download" under Gigmax. The blue arrow will turn to a green check mark. Then, the file will be the same as other synced files and folders.

Why is it taking so long for my files to upload?

If you are uploading larger files (typically files that are more than a few MB in size), they will take longer to upload. Nothing can be done to prevent/shorten the long uploading time. Upload time will vary depending on the speed of your internet connection. Please note: All files will upload successfully at a reasonable rate.

How is the date modified determined?

Whether you edit the file online, on your desktop, or on another computer, the date modified will reflect the time of the most recent change.

How do I sync a folder on my computer with my Gigmax?

To sync a folder on your computer with Gigmax, simply download the Gigmax software from the home page. Then, right click the folder and select Gigmax->Sync folder. Feel free to watch our intro video on the homepage for a visual example.

How do I unlink an existing folder or computer from my Gigmax?

If logged in at Gigmax.com, select the box to the left of the file/computer you wish to unlink, and simply select "Unlink." Alternatively, you can unlink a computer by simply uninstalling the Gigmax software from that computer. To unlink a folder right from your computer, right click the linked folder, then select Gigmax->Unsync folder from Gigmax.

Can I just store and sync files directly in My Gigmax folder?

Yes. While the full benefit of Gigmax is best recognized when you right-click and sync existing folders across computers, you still have the option of storing and syncing files within your My Gigmax folder. The files will be available anywhere you have access to Gigmax.

Can files saved to My Gigmax share the same name?

If the files are saved in different locations, then of course they can share a name. However, built-in checks will prevent that from occurring within the same folder.

If I delete a file online, will it be deleted on my computer?

Yes, if you delete a synced file online or on your desktop, the file will be deleted everywhere else it is saved. Please note the difference between "Unsync" and "Delete": If you delete a file, it is removed from all your computers and the web. If you unsync a folder, the files within are no longer accessible except on the computer where they were originally stored.

If I reorganize my synced files on my computer, will it affect how the files are structured online? Vice versa?

Yes, that is the beauty of Gigmax. When you move a file from one folder to another in your Gigmax, that change will be reflected online. The same is true the other way around - if you move files around on the web, the changes will be reflected on your computer(s) accordingly.

What is the difference between making a file public and making a file private?

If you choose to make a file public, anyone can see it and download it. If you make a file private, only you can view it. Please note that all files, except photo albums, are private by default.

You also have the ability to share folders. Sharing allows you to invite friends to view, edit, and download files located within designated folders.

What is the difference between a shared folder and a public folder?

A public folder is visible to anyone who visits Gigmax.com. Shared folders are viewable only by people you choose.

Why isn't my file showing up on the community page?

In order for a file to appear on the community page, it must be public. By default, all files, except photo albums, are private.

How do I share a folder?

You can only share folders saved within My Gigmax. To share, right click on a folder in My Gigmax and select "Share folder."

With whom can I share folders?

You can only share folders with your Gigmax friends. To add someone as a Gigmax friend, select "Find Friends" under "My Gigmax."

How do I remove someone as a Gigmax friend?

On the right side, click "My Friends" under the Community section on "My Gigmax." Then simply click the red X next to the name you wish to remove.

If I remove someone as a Gigmax friend, can that person still access the folders I previously shared with him/her?

Yes, he/she will still be able to access all the folders that you previously shared with them. However, your friend's changes will no longer affect your file, and any changes you make will not affect your friend's version of the file in that folder. Note: You will not be able to share any folders in the future with each other. To unshare a folder with a friend, simply select the folder and click "Unshare".

What does the "View members" option under a shared folder mean?

"View members" allows you to see every user who has access to a specific folder. If you no longer want to share it with any individual user, simply click "unshare."

How do I email a file?

You can email a file synced in your Gigmax to anyone, whether or not the person has a Gigmax account. Simply, right click on the file you want to send, and select "Email."

What does it mean to "Get Public Link"?

A public link allows you to give other people easy access to a file by linking them directly to its location on the website. You can link public, private, or shared files. A person does not need to have a Gigmax account to view publicly linked files.

How do I change my password?

To change your password, login to Gigmax, click the "My Account" link at the top right of the page, and select "Change Password." If you are currently logged in, click here.

How do I change my personal information?

To change your profile picture or personal information, login to Gigmax, click the "My Account" link at the top right of the page, and select "Edit Personal Information". If you are currently logged in, click here.

How do I change my billing information?

To change your credit card or billing information, login to Gigmax, click the "My Account" link at the top right of the page, and select "View/Update Billing Information." If you are currently logged in, click here.

Why do I receive emails from Gigmax?

Emails are automatically sent when we want to alert you about an update. Alerts involve new friend or folder requests. To stop receiving emails from us, select "Email Settings" under "My Account." If you are currently logged in, click here.

Can I deactivate my account?

To deactivate your account, login to Gigmax, click the "My Account" link at the top right of the page, and select "Deactivate Account." If you are currently logged in, click here.

Warning: Be certain you want to close your account. Once you select this option, you will not be able to access or retrieve your files online. All files saved locally on your computer or in your My Gigmax folder will still be available. However, changes made to one version of the file will no longer affect other copies of the file, since they are no longer synced.

If I deactivate my Gigmax account, will I lose all my files?

No, the local copies that reside on your computer will remain on your desktop even after you deactivate your account. However, the copies stored with Gigmax will all be deleted. If you ever choose to reactivate your account, you will start with an empty Gigmax, as if you just signed up for a new account.

What if my question is not answered here?

If your question is not answered here, we encourage you to contact us or visit the Gigmax Forum for solutions and to interact with other Gigmax users.